Cal Flame Outdoor Entertainment Centers

☑ Fast Response & Service Times & FREE Shipping: You will always reach a real person.

☑ Real, Friendly, Expert Staff Trusted By Thousands of Home Owners and Contractors!

☑ Price Match Guarantee Ensures You'll Receive The Best Deal Online Even After Your Purchase.

☑ Authorized Retailer For All Brands: Only new warrantied equipment for peace of mind.

Handling Time: Product ships in 5 to 8 weeks depending on size and season.

Shipping Time: Please allow 2-7 Business Days for Delivery. All deliveries include liftgate to your curbside.

Our goal is to get your order to you as quickly as possible. This item ships to all States of the contiguous U.S.A (lower 48). Please note that all shipments over 100lbs go by LTL freight. For more information check out our Shipping Policy.

Return Policy: Calflame accepts returns of new product within 30 days of customer receiving the product.

Fees: 30% Restocking Fee & Customer pays for shipping on return and to.

If you receive damaged parts or are missing parts, please email us at support@backyardoas.com within 5 days so we can send replacement parts to you.

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders will be packed and placed for pickup by the shipping carriers. Once picked up, the item will be considered shipped.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by the manufacturer's warranty. We will repair, or replace any item damaged during shipment or faulty upon arrival as long as the documentation is provided.