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Our Customer Reviews

Based on 104 reviews
81%
(84)
13%
(13)
2%
(2)
1%
(1)
4%
(4)
Pergola

This product was Awesome!! delivered in a timely manner.

Steven Kaplan

Before you guys ask me to review your products, you should check first to see if they were delivered. We have yet to receive our purchase.

Thanks,
Steven

Duramax SideMate Shed w/foundation 4x8

Great product

Product is as advertised. Need some mechanical skills to put together but nothing impossible. Only bad thing was shipping and delivery notifications. Had to check with the carrier a few times on if it is being shipped or not and when I can expect it. Other than that, everything was great.

Assembly

We’ll built but, instructions are difficult. It would help to number the parts in their sequence of assembly. Also, braces parts #29 and #30 do not fit well and require modification to attach properly. Screw holes are not located in the correct places.

Assembly difficulty

Leaks a lot during rain, does seem to slow up but never stops. I do like the product but, hope this problem can be solved.

Pergola

Great communication and service. Item came sooner than expected! Greatly appreciate the speedy shipping

Great product and amazing service

There was one part missing and they promptly sent it to us, following up every step of the way. Great company..

Excellent Customer Service

Backyard Oasis contacts, Sarah and Andy were most helpful and accommodating to my order of the Pergola. I had contacted the manufacturer and they gave a list of retail providers; Backyard Oasis was at the top of the list. My order arrived as promised, however I cannot rate the pergola yet as it is still being assembled. The 5 star rating is for Backyard Oasis and their customer service.

Paragon Outdoor Barcelona Soft Top Gazebo

Excellent quality gazebo. The folks at Backyard Oasis provided phenomenal customer service. Highly recommend. I ran into a couple of issues with the instructions and called Backyard Oasis for help. They responded immediately and walked me through the steps.

Excellent customer service

This company know customer service! The shed took a little longer to be delivered than what was originally posted BUT the team kept me up to date every step of the way! The pandemic has delayed a lot of things and with every shipment progress they called or emailed me to tell me where they were in the process. They are phenomenal! 10/10 recommend this company.

Patio cover purchase

This item was listed as out of stock. The representative from Backyard Oasis had to go to extra work to arrange a drop ship from the warehouse. Great communication and follow up from this representative. Would recommend

Not satisfied

Table was delivered but does not have all the pieces to set it up.

Pretty flimsy

The framing moves easily side-to-side. It appears the bracing is inadequate. I'm concerned that a strong wind will pull it up.

Excellent product
Easy install

My gift

We recently moved. My husband lost his shop. I researched shops/sheds. They were so expensive even local. I ordered this building kit. I worried because it was coming from so far away. But I was kept in the loop the whole time.
It came in. My husband loves it. He has been working on getting it built. His project.

S
Lift Gate - Duramax
Stone Guzman

Lift Gate - Duramax

Quality design with easy to understand instructions

The only issue i had was some of the formed metal got damaged during delivery due to not enough support in the shipping box. After i straighten several pieces. Everything went together exactly as planned. I fit this under my deck so its not very visible, however if it was out in the open to see, the metal panels i had to reshape would be an eye sore

Duramax YardMate Plus 5' x 3'

Im so happy with the product. it look so good in the patio and very easy to use it.

Wonderful Sauna - great customer experience

The folks at Backyard Oasis are very responsive and helpful.
The Dundalk CT Luna Sauna is a wonderful kit.

Service people

The service people did a great job to make sure I recieved my purchase thanks a lot .I rate their service A 1

Great I love it

It was a great experience I love it and only took me 2 days to put up

I have not received it yet ... How can I revie it

Dundalk Luna White Cedar Sauna

Product came in the timeframe that was expected. The local shipping company actually put the crate right in my garage! The sauna was constructed relatively easily with the help of a friend on erecting the front and back walls. All pieces were in good condition. I completed it in about 20 hours of work over 4 days by myself. If your doing the build yourself you definitely want to have some construction skills and building knowledge. Overall a pretty good experience with some small issues of product not cut right and instructions not as descriptive as I would have liked. Ordering and confirmation were very easy.