Paragon Outdoor Novara Aluminum Pergola 12X20 - Louvered Canopy

Backyard Oasis contacts, Sarah and Andy were most helpful and accommodating to my order of the Pergola. I had contacted the manufacturer and they gave a list of retail providers; Backyard Oasis was at the top of the list. My order arrived as promised, however I cannot rate the pergola yet as it is still being assembled. The 5 star rating is for Backyard Oasis and their customer service.

I live in Coastal New England. It’s pretty windy here. I called the manufacturer to inquire about windloads. They said it was tested in 65 mph winds and did fine, leaving the louvres open of course. The day after I put it up we had winds of 25. The louvers vibrated so hard and loud. I didn’t think they would take a full winter. I fashioned splints from pvc trim, weather stripping, and zip ties. The louvers are now secure and quiet but inoperable(ok for the winter). The gutter system was overwhelmed in the first rain. On a level surface the water does not flow easily to every corner where it drains. It overflowed in the middle. It took me about 30 hours to put it together. Directions were very easy to follow. I cut off the Allen wrench and put it in my drill, much easier to use on the repetitive attachments. Needed to do it by hand on a few. Package arrived opened and missing pieces, took a few days to figure it out. Called the company and they shipped out the missing pieces without question or delay. I want to like the product and the company seems great. It might just not be robust enough for my region.

This is a great pergola, rain or shine. Our patio faces west and was too hot and sunny to use. It does need to be assembled, which needs attention to detail. We love it. It keeps us cool, it looks lovely. I have plants under and can give them a lot of sun or less sun with the levered top.

I had been looking at pergolas for a couple years and was so happy to see this louvered one at this price point! I got the 12’ x 20’ It was on sale $500 off, even without being on sale this is a great value. The parts were high quality and well machined and powder coated.
When the louvers are closed it really does an excellent job keeping rain out (I live in WA), you will be dry as long as you followed instructions and use silicone where instructed. Only if there was extreme rain would you see some dripping as the gutters spilled over along the framework but the inside would still be totally dry!
The only con to this product is the manual assembly of parts with lots of screws and tedious work. I was happy to do it though and spend a couple thousand $s less. You absolutely will want to have an electric drill and get the appropriate Allan wrench attachment. Instructions were well written.
I was missing a couple parts from shipment and customer service was very responsive.
Overall highly satisfied, exactly what I was looking for. It will take 20 - 40 hours to assemble depending on

We are excited about this purchase! After having to get permits to install, we have finally put it up. It is not water tight but does keep it drier under the awning. We are happy with our purchase and look forward to using it in the summer!