Arteflame Grill Grate Riser

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Handling Time: Product ships in 1 to 2 Business Days.

Shipping Time: Please allow 2-7 Business Days for Delivery.

Out goal is to get your order to you as quickly as possible. This item ships to all States of the contiguous U.S.A (lower 48). Please note that all shipments over 100lbs go by LTL freight. For more information check out our Shipping Policy.

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders will be packed and placed for pickup by the shipping carriers. Once picked up, the item will be considered shipped.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by the manufacturer's warranty. We will repair, or replace any item damaged during shipment or faulty upon arrival as long as the documentation is provided.

Returns And Refunds:

Every brand has some specifics to their return policy. Please see details below:

Return Policy: Arteflame only accepts returns within 30 days of customers receiving the product.

Custom (made-to-order) products are not eligible for refunds.

Requires authorized RMA form to be filled out and any custom (made-to-order) products are not eligible for refunds.

Fees: 30% Restocking Fee & Customer pays for shipping both ways.