Arteflame only accepts returns within 30 days of customers receiving the product.
Custom (made-to-order) products are not eligible for refunds.
Requires authorized RMA form to be filled out and any custom (made-to-order) products are not eligible for refunds.
Fees: 30% Restocking Fee & Customer pays for shipping both ways.
Shipping & Returns
Green Egg Style or Kamado Style Grill Grate Replacement Inserts by Arteflame combine grill and griddle into one insert. MADE in the USA, Arteflame inserts are perfect for grilling seafood, steaks, burgers, veggies and more. The griddle eliminates the slots through which the falls and loses all its juiciness. Perfect for getting that delicious smokey flavor without the burn.
Arteflame eliminates material imperfections and smoothes all steel edges so no food particles can lodge and hide... (yuck!). This method is more expensive than processes used overseas but it ensures all products are scale free, ready for cooking and guaranteed to be food grade.
Does not contain lead like porcelain coated grill grates and griddles, will not break or crack when dropped like cast iron, does not contain Cadmium like plated grill grates do. The steel is extra thick and will last a lifetime.Makes for the perfect grill accessory gift for the griller in your life!
Carbon Steel vs Cast Iron
Why use carbon steel cooktops rather than cast iron? What is the difference and why is carbon steel any better?
Carbon Steel and Cast Iron are very similar. This is why both are very good for cooking and grilling. The main difference is that Carbon Steel contains about 1% Carbon while Cast Iron contains 2% - 3% Carbon. This difference might not sound like much but the carbon effects the grain structure of the metal. As the Carbon gets added to the steel mix, Carbon has a tendency to clump together into lumpy carbides and form pockets of pure carbon (graphite). When this happens, the metal becomes very hard and very brittle. It disrupts the grain of the metal, making it irregular, brittle and prone to cracking. This is the reason why Cast Iron often cracks or breaks. When Cast Iron is heated unevenly, the heat differential causes stress in the metal as the thermal expansion is uneven. When this stress encounters a pocket of carbon, Cast Iron cracks. This is also why Cast Iron often breaks when it is dropped. The area of high carbon is extremely brittle and can’t stand the shock.
Because Carbon Steel has only 1% Carbon, this phenomena is negligible and much easier to control and prevent from happening. The grain structure in Carbon Steel is very uniform and virtually impervious to heat stress or shock. In addition to this, Carbon Steel is “rolled” in the steel mill. It is forced between heavy rollers while the steel is hot. After rolling the steel and getting it to the right thickness, the steel is “doused” with cold water that causes the grain structure to freeze in place. This makes Carbon Steel very strong and the choice material to cook on. Even with uneven heat loads or dropping Carbon Steel, it will not break or crack. This allows for a lifetime of use.
The larger the surface area and the thinner the material, the more prone Cast Iron is to cracking and breaking. In a grill, the heat is never uniform. This makes cast Iron an especially poor choice for grill inserts. For this reason, all Arteflame cooktops, inserts, griddles and Burger Pucks are made of Carbon Steel.
Center Grill Grate INCLUDED
Select Inserts have locating holes to accommodate manufacture's accessories
Various Grill Grate Replacement Insert Sizes Available for a Perfect Fit
Use with wood or charcoal
Precision laser cut from solid US steel for ready to use food grade finish
Virtually maintenance-free: 60 second clean up
Cooktop seasons with use
Made in USA, guaranteed not to break or crack
*Grill NOT INCLUDED* with purchase
Arteflame is not Affiliated in any way with Kamado or The Big Green Egg Company
Note: When the insert arrives, the cooktop will be silver (unseasoned). It will develop the dark color shown in the images once it's been used several times.
This item ships to all States of the contiguous U.S.A (lower 48).
Please note that most of our shipments go by LTL freight. LTL shipments require the shipper to call you ( at your provided phone number) and schedule an appointment for delivery once the item is in the local hub.
You may need to disable spam protection on your mobile/smart phone in order to receive the phone call to schedule an appointment.
Our shippers can only drop off LTL shipments on the curbside or outside of your garage (if your driveway is big enough). They are not legally allowed to go into your backyard or any other area of private property.
Liftgate service is included in all LTL shipments.
Returns are easy, simply contact us for to start the process. In most cases we will get you an RMA from from the manufacturer and have all of the relevant information filled out.
Once you have been approved we will send all relevant instructions regarding the return and follow the return process laid out by the manufacturers.
It was my first time buying a product from Backyard Oasis. They responded to my inquiry very quickly and efficiently. The delivery of the shed was fast and on time. The delivery driver was friendly and caring. Very happy with the purchase, overall a Great Experience.
The shed was built with the help of two friends, a professional carpenter and a house framer both retired from the city of NY. Everything went well except for two missing pieces - a door header which my carpenter buddy fortunately had a replacement for at home, and the 3'' Smartside siding piece for under the door which is needed to finish off the front of the shed. If someone could send me the missing 3" Smartside piece (instruction manual picture #84) I can change my rating from 4 to 5 stars.