Where is my grill manufactured?
The Napoleon group of companies manufactures products in North America (Ontario, Canada & Kentucky, USA) and we also have products that are made in our Napoleon manufacturing plant overseas. The overseas facility is not a third party manufacturing center. It is owned and operated by Napoleon. The designs, manufacturing and quality control processes are all provided and strictly managed from our operations center in Ontario, Canada.
How do I clean the control panel?
The control panel text is printed directly on the stainless steel and, with proper maintenance, will remain dark and legible. To clean the panel, use only warm soapy water to gently wipe away any dirt and spills. Never apply abrasive cleaners on any stainless surfaces; especially the printed portion of the control panel doing so will result in the printing coming off.
How do I season my cast iron cooking grids?
Using a soft cloth, spread vegetable shortening, coconut oil or similar high-temperature oil over the entire grid surface ensuring all grooves and corners are covered. Do not use salted fats such as butter or margarine. Preheat your grill for 15 minutes, then place the seasoned cooking grids in the grill. Turn the burner control knobs to medium with the lid closed. Allow the cooking grids to heat for approximately 30 minutes. Turn all the burners to the “OFF” position and turn the gas off at the source. Let the cooking grids stand until cool. This procedure should be repeated several times throughout the season, although it is not required for daily use.
How to light your grill using the Napoleon JetFire™ system:
Push and slowly turn any main burner knob counterclockwise slowly to the high position. You will feel and hear a click, which should ignite the pilot – a jet of flame that will light the burners. When the pilot lights, continue to push down on the control knob until the burner lights and then release.