- Shipping & Returns
- Why Buy From Us?
This item ships to all States of the contiguous U.S.A. For international buyers, please give us a call immediately and we can review the shipping options directly with you!
Due to Covid-19, the shipping and lead times for many items continue to fluctuate. We are doing our best to update stock quantities with our suppliers but please bear with us as we navigate these difficult times!
Right now all orders are processed in 9 to 12 hours. Shipping is delayed depending on region. Our representatives will be reaching out to you regarding your shipping progress on a daily basis!
Returns are easy, simply contact us for to start the process. In most cases we will get you an RMA from from the manufacturer and have all of the relevant information filled out. Once you have been approved we will send all relevant instructions regarding the return and follow the return process laid out by the manufacturers.
For more information, please see our official policy here: Shipping & Returns!
Our 5 reasons to buy from us:
FREE SHIPPING on a majority of items! Most of our equipment requires specialized shipping which will always be free for you! We handle the hassle!
SSL CERTIFIED Backyard Oasis works to protect the security of your information during transmission by using
AUTHORIZED DEALER We are authorized dealers for all of our brands! That means Manufacturer Warranties apply in all cases!
If you need help with a warranty, we can help! Give us a call right away!
PRICE MATCH GUARANTEE We are guaranteed to have the lowest prices online!
If you find something different from another retailer, contact us immediately and we can resolve it for you!
AMAZING CUSTOMER SERVICE Your home is one of your most valuable assets and finding the right upgrade can be hard enough on its own!
We offer 1 on 1 customer service to all of our customers! Start your journey with the right support from Backyard Oasis!
Have questions? Call us at 810-212-2788 immediately to reach one of our experts!
It was my first time buying a product from Backyard Oasis. They responded to my inquiry very quickly and efficiently. The delivery of the shed was fast and on time. The delivery driver was friendly and caring. Very happy with the purchase, overall a Great Experience.
This product was Awesome!! delivered in a timely manner.
Before you guys ask me to review your products, you should check first to see if they were delivered. We have yet to receive our purchase.
Product is as advertised. Need some mechanical skills to put together but nothing impossible. Only bad thing was shipping and delivery notifications. Had to check with the carrier a few times on if it is being shipped or not and when I can expect it. Other than that, everything was great.
We’ll built but, instructions are difficult. It would help to number the parts in their sequence of assembly. Also, braces parts #29 and #30 do not fit well and require modification to attach properly. Screw holes are not located in the correct places.
Leaks a lot during rain, does seem to slow up but never stops. I do like the product but, hope this problem can be solved.
Great communication and service. Item came sooner than expected! Greatly appreciate the speedy shipping
There was one part missing and they promptly sent it to us, following up every step of the way. Great company..
Backyard Oasis contacts, Sarah and Andy were most helpful and accommodating to my order of the Pergola. I had contacted the manufacturer and they gave a list of retail providers; Backyard Oasis was at the top of the list. My order arrived as promised, however I cannot rate the pergola yet as it is still being assembled. The 5 star rating is for Backyard Oasis and their customer service.
From the moment I ordered from this company I have been impressed! I was having my own difficulty with a tracking number and they not only addressed it with me immediately, but have stayed in constant communication with me to make sure all is good! Sarah is great and I want to say, in a world where customer service has gone a bit sideways, Sarah and Backyard Oasis is above reproach. Thank you.
Excellent quality gazebo. The folks at Backyard Oasis provided phenomenal customer service. Highly recommend. I ran into a couple of issues with the instructions and called Backyard Oasis for help. They responded immediately and walked me through the steps.
This company know customer service! The shed took a little longer to be delivered than what was originally posted BUT the team kept me up to date every step of the way! The pandemic has delayed a lot of things and with every shipment progress they called or emailed me to tell me where they were in the process. They are phenomenal! 10/10 recommend this company.
This item was listed as out of stock. The representative from Backyard Oasis had to go to extra work to arrange a drop ship from the warehouse. Great communication and follow up from this representative. Would recommend